Website Support
Fast, professional, personal support from our team of experts
The most common thing people tell us when they contact us for the first time is that the person handling their website now doesn't respond to them or make their changes promptly. If that is a pain point for you, look no further. Artonic has been revered for our amazing support since the day we opened our doors nearly two decades ago. Providing fast turn-around time on support requests has been at the core of our philosophy from day one.
Our process for requesting support couldn't be easier. Simply email our support email address and a support ticket will be opened for you automatically. Your ticket is then assigned to the most appropriate expert on our team to handle your request within an hour or two. From there, the expert assigned to your ticket will complete the request and communicate back to you with any questions, or to inform you that your request has been completed. Easy, fast, and cost-effective.
We're here when you need us
Availability 24/7/365
We monitor for requests every single day of the year
Quick Turn-Around
Most tickets are completed within 24-48 hours.
Emergency Requests
Emergency requests are worked on right away.
How much does Website Support cost?
Enter your email address below and we will send you pricing for our website support services.
The best website support plan in the industry
| Included Features | |
|---|---|
| Base Price | Click here for pricing |
| Included Support Time | 10 Hours per Year |
| Additional Support Time | Click here for pricing |
| Priority Service | Yes |
| CMS | Yes, for websites built by Artonic |
| Support Time Can Be Used For... | Website updates, graphic design, photography, videography, and consultation. |
| Website Hosting | Available separtely. See Hosting Page |
Request support in the way that works for you
Email our support email address to submit your request
Phone
Call any time during normal hours to talk to someone
Form
Fill out our support form to open a ticket
FAQ
Do support plan hours roll over if I don't use them all each year?
Yes! All hours accurred as part of your support plan, and any additionally purchased hours, roll over indefinitely as long as you are active on our support plan.
Do you round your time up?
While most agencies have a one hour minimum per support request and round up to the nearest hour after that, at Artonic, there is just a 15 minute minimum and all support time is tracked to the minute after the 15 minute mark.
Will Artonic support my existing website built by someone else?
Yes! We are able to support most websites, even if they were built by someone else.
How much does Website Support cost?
Enter your email address below and we will send you pricing for our website support services.
Real results from real clients...
"Even on the back end, after the website’s created, they’ve done an amazing job of staying in touch with us, of helping us with anything that we need."
Sam Wegert
UpLevel Martial Arts